Returns, Refunds & Warranty

Free & Easy 30-Day Returns

We want you to feel confident in every Evermore purchase. Eligible items may be returned free of charge within 30 calendar days of delivery. To begin a return, contact us at evermorepieces@gmail.com and include your order number and the reason for your return. Once your request is approved, we will provide the return instructions and a prepaid return shipping label.

To qualify for a return, the jewelry must be unworn, unused, unaltered, and in the same condition in which it was received. It must also be returned with its original packaging and all components included with the order. We reserve the right to decline a return if the item shows signs of wear, scratches, damage, alteration, missing components, or improper handling.

Items specifically marked as “Final Sale” are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise. Returns sent without prior authorization or to an address other than the one provided by our support team may not be accepted.

When an order includes a complimentary gift, promotional charm, or another free item, it must also be returned unused and in its original condition. If it is not included, its retail value may be deducted from the refund. When only part of a bundle or multi-item promotion is returned, the refund may be recalculated according to the items the customer keeps and the promotion’s original conditions.

Refunds

Once your return has been delivered and inspected, we will notify you by email whether it has been approved. Approved refunds will be issued to the original payment method and will include the eligible item price and any applicable taxes.

Any expedited or upgraded shipping charges paid with the original order are non-refundable unless the return resulted from an error on our part. After a refund has been issued, please allow approximately 3 to 10 business days for it to appear in your account. The final processing time depends on your bank or payment provider.

Damaged, Defective or Incorrect Items

Please inspect your jewelry after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us at evermorepieces@gmail.com within 7 days of delivery. Include your order number, a brief description of the issue, and clear photographs or a short video showing the item and its packaging.

Once the issue has been reviewed, we may offer a replacement or a full refund, depending on the circumstances and product availability. Evermore will cover the shipping costs required to resolve an approved damaged, defective, or incorrect-item claim. The 7-day notification period helps us identify delivery-related damage promptly and does not limit any rights available under our warranty or applicable consumer law.

Order Cancellations

Orders may be canceled for a full refund before they have been processed or shipped. Contact us as soon as possible at evermorepieces@gmail.com if you need to cancel an order. We cannot guarantee cancellation once fulfillment has begun. After an order has shipped, it will be handled under the return conditions described above.

Complimentary 2-Year Limited Warranty

Evermore jewelry purchased directly from our online store is covered by a complimentary two-year limited warranty against defects in materials and workmanship under normal consumer use. The warranty begins on the date the order is delivered and requires valid proof of purchase or the original Evermore order number.

Covered manufacturing defects may include a faulty clasp, a structural separation, a stone that becomes loose because of an improper setting, or a chain failure caused by a construction defect rather than external force. After evaluating an approved claim, Evermore may replace the item with the same piece when available, provide a comparable replacement, or issue a full or partial refund when replacement is not reasonably possible. Evermore does not currently provide jewelry repair services unless this is expressly confirmed for a particular claim.

We may require photographs, video evidence, or the return of the affected jewelry before approving a warranty resolution. When the return of an approved warranty item is required, Evermore will provide the necessary return instructions and cover the return shipping cost. Any replacement item will remain covered for the rest of the original warranty period or for 90 days from the replacement date, whichever period is longer.

What the Warranty Does Not Cover

The warranty does not cover normal wear and tear, surface scratches, gradual fading of a finish, or natural tarnishing that may occur over time. Changes caused by water, sweat, perfume, lotions, cosmetics, household chemicals, unsuitable cleaning products, improper storage, or failure to follow the recommended jewelry-care instructions are not considered manufacturing defects.

The warranty also excludes accidental damage, cracked glass or crystal caused by impact, damage caused by dropping, pulling, crushing, bending, snagging, or improper use, as well as lost or stolen jewelry, chains, charms, stones, or other components. Damage resulting from repairs, modifications, or alterations performed by a third party is also excluded. These exclusions do not apply when the evidence shows that the underlying problem resulted from a defect in materials or workmanship.

Obtaining Warranty Service

To submit a warranty claim, contact evermorepieces@gmail.com with your order number, a description of the issue, and clear photographs or video showing the affected area. Please wait for our instructions before mailing the jewelry. Items sent without authorization or to an address not provided by our support team may not be accepted.

This warranty applies only to authentic Evermore products purchased directly from our online store. It is provided in addition to any rights available under applicable consumer law and does not restrict rights that cannot legally be excluded or limited.

Contact Us

For questions regarding a return, refund, damaged order, or warranty claim, contact our customer support team at:

evermorepieces@gmail.com